Gao Yu, Shanghai Metro’s Hongqiao Station chief, revolutionized passenger service over 15 years.

Gao Yu, Shanghai Metro’s Hongqiao Station chief, revolutionized passenger service over 15 years. She pioneered the “Xiaoyu Meteor Wheel” initiative, boosting efficiency by 30% and satisfaction above 98%, and spearheaded “integrated security checks” to ease congestion. Facing record crowds during the Spring Festival in 2023, her swift decisions averted crises. Advocating innovation, she mentors youth to blend practicality with creativity, upholding Metro’s mission: “People’s subway serves the people.”

#MetroLeadership #ServiceInnovation #IntegratedSecurityChecks #PassengerFlowManagement

ByWang Yu, Chen Yulong, Le Dongshan(intern), Wei Qimeng /China Youth Daily

Image source:China Youth Daily